Platforme, the fashion industry platform and consumer brand for customisation and personalisation
We need your
We are seeking for an E-commerce/Operations Manager to join our enthusiastic team.
- Responsible for all online activities that occur post-sale.
- Monitor and manage stock levels for swear-london.com and 3rd party web stockists.
- Ensure smooth and timely fulfilment of e-commerce orders from swear-london.com, 3rd party web and retail partners.
- Manage returns and exchanges.
- Ensure SLAs are met for order dispatch.
- Manage all customer care enquiries.
- Create and maintain an online business plan.
- Provide analytic reports of online sales.
- Ability to critique and advise E-Commerce team.
- Digital behaviour understanding and keen interest.
- Strong operational and administrative profile.
- Ideally use of Google Analytics or similar.
- Educated to degree level in Engineering or any Operations related field.